Clear and straightforward
Returns Policy
This page explains how to cancel an online order, return jewellery or tell us about a problem.
Last updated: 4 September 2026Changing your mind
You may tell us that you wish to cancel within 14 days after receiving your order. You then have a further 14 days to send the goods back.
To cancel, email chirilasim@gmail.com or message us on WhatsApp. Give your name, order number, the items being returned and a clear statement that you wish to cancel.
Returning an order
Return goods to: Simo’s Gift Boutique, 149 Thornton Road, Bootle, Merseyside, L20 5ED, United Kingdom.
For a change-of-mind return, you are responsible for the return postage. Please obtain proof of posting. You may inspect jewellery as you would in a shop, but a refund can be reduced if handling beyond that causes a loss in value.
Refunds
We will issue an eligible refund within 14 days after receiving the returned goods, or after you provide evidence that you sent them back if that is earlier. Refunds are made using the original payment method unless agreed otherwise.
Faulty or incorrectly described goods
If jewellery is faulty, not as described or does not do what it should, contact us as soon as possible with your order details and information about the problem. Your statutory rights are not affected, and we will cover the appropriate return cost where the goods do not conform to the contract.
Model cancellation form
You may copy and send the wording below, but using this exact form is not required.
To: Simo’s Gift Boutique, 149 Thornton Road, Bootle, Merseyside, L20 5ED, United Kingdom — chirilasim@gmail.com
I give notice that I cancel my contract for the sale of the following goods:
Order number and goods:
Ordered on / received on:
Customer name:
Customer address:
Signature (only if sent on paper):
Date: